Earlier this month, Delta Air Lines had to cancel or delay some of its flights due to a power outage which resulted in the shutdown of its computer systems worldwide.
It took about 17 hours after the power outage for the airline to go back to its normal operations. As expected, the passengers went crazy because of what transpired and the airlines had to appease the disappointed customers by offering a refund in the form of $200 travel vouchers.
By 7 o'clock in the evening, Delta reported that it had already made a total of 740 flight cancellations. This transpired even after the computer system was already functioning. For some reason, the number of delayed flights totalled 2, 400, based on the tracking services offered by FlightStats Inc.
Delta was quick to inform the public that they were already conducting an investigation as to the cause of the computer system meltdown. However, the airline refrained from making further statements and to provide details about whether or not their information technology system is capable to recover quickly from a power outage.
According to the frustrated passengers, the situation went out of control when they found out that the flight-status updating system of Delta was also not functioning. They wished they learned about the power outage when they were still at home and not when they were already at the airport.
After the incident, Delta posted a video in which CEO Ed Bastian made an apologetic statement to all the travellers who were affected by the outage.